Order Preparation:

We aim to prepare your item within 7 days, with the order being handed over to the courier on the 8th day.

Delivery Timeframe:
Once shipped, delivery will occur according to the timeframe selected by you at checkout, based on the courier’s estimated delivery schedule.

Tracking Information:
All shipping options include tracking information for your convenience.

Order Confirmation:
Upon fulfillment, you will receive an email from us confirming the preparation and shipping of your order.

Inspection and Claims:
Please inspect your package carefully upon receipt. Any issues regarding damage, missing items, or incorrect products must be reported to us within 24 hours of delivery.

Important Note:
For international shipments, customers are liable to check with their local customs authorities to determine if the shipment will be subject to customs or import charges. In such cases, the customer is fully responsible for paying these charges. Failure to pay may result in delivery delays or return of the shipment, and extra charges will apply in the event of reshipping.

Thank you for shopping with La Reine Store!